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Delivery

1. MODES OF DELIVERY (LOCAL)

We will need 1-2 working days to pack and dispatch your parcel to the selected service provider. We are using Singpost as our designated postage provider.
 

After your parcel has been dispatched, the time taken for your parcel to reach you varies as it is dependent on the mode of postage chosen. Please refer to the following for more information on the approximate time frame needed. 

The price of postage includes handling fees.

 

a) STANDARD / NORMAL MAIL

The cost of normal postage starts from SGD$1.50. All normal parcels will be dispatched via Singpost for mailing. Please allow your parcels 3-7 working days to reach you. Please note that the weight limit for normal parcels is at 2kg.  Order which exceeds this weight limit will have to be sent via Courier Service instead. 

As tracking is not available for this, Glitter Glam will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage.

 

b) REGISTERED MAIL

The cost of Registered mail is an additional $2.24 on top of Standard Mail rates for local postage and an additional $2.20 for international orders. The parcels will be dispatched via Singpost. Kindly note that there is a weight limit of 2kg for any Registered Parcel. Order which exceeds this weight limit will have to be sent via Courier instead.

Please allow your parcels 3-4 working days to reach you. Please note that the weight limit for registered parcels is at 2kg.

Your tracking number will be sent to you within 2-3 working days once your parcel has been delivered.

 

If addressee is not at the delivery location to receive the parcel, Singpost will leave a note to notify you to pick up the parcel from the nearest post office. 

 

c) COURIER SERVICE

The courier will deliver the parcel within the next 2-3 working days* after it has been processed for delivery.

There will also be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout so the courier can reach you in any unforeseen circumstances. 

*Working days refer to Monday - Friday only (excluding public holidays).

 

d) SELF COLLECT AT BOUTIQUE

Self collection is free and available for local orders only on every Friday.
We provide self collection at our local boutique at: 

Habourfront Centre 

1 Maritime Square #02-110

+65 62711153

 

Operating Hours :

Sunday - Thursday : 11:00 am - 10:00 pm 

Friday - Saturday : 10.30 am - 10:00 pm 

 

Date of Purchase                                       Date of Collection                          
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Saturday, Sunday, Monday, Tuesday           Thursday after 3pm                        
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Wednesday, Thursday, Friday                    Sunday after 3pm                        
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In the event the parcel may be collected earlier than the stipulated date, we will drop you an email to inform you of the timing.

 

 

Note: 

Please note that we are unable to deliver to any PO Box, military, protected area/location. We are also unable to deliver to the following locations in Singapore: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN. Delivery charges for failure of attempted delivery to the restricted areas will be borne by the sender.

 

Glitter Glam only delivers to one delivery address per order. Any redirection of address will be subjected to an additional re-routing delivery fee of S$10. Delivery to an incorrect or non-existent delivery address is the sole responsibility of the purchaser.

 

2. I'VE RECEIVED A FAULTY / DEFECTIVE ITEM, WHAT SHOULD I DO?

At Glitter Glam, we seek to provide you quality products. We sincerely apologize to have mailed you a defected / faulty item. Please email us for more details on our Return and Exchange Policy. If you’re unsure of the procedures, kindly contact us and we’ll be glad to render any assistance.

We aim to resolve any issue with a defected / faulty item as quickly as possible but we need you to inform us at ordersglitterglam@gmail.com as soon as you discover the defect / fault. Please include a snapshot of the defective area and also your order number and we will get back to you as soon as we can. 

 

3. I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

We apologize to have mailed you an incorrect item. Click here for more details on our Return and Exchange Policy. If you’re unsure of the procedures, kindly contact us and we’ll be glad to be of any assistance.

Kindly drop us an email at ordersglitterglam@gmail.com and attach a picture of the item received along with your order number and we will get back to you as soon as we can.

 

4. AN ITEM IS MISSING FROM MY ORDER

We apologize for missing out on the item/s. Please contact us for further assistance at ordersglitterglam@gmail.com together with your Order ID and the missing item name, size and color. 

 

5. INTERNATIONAL DELIVERY

We are currently shipping to Malaysia! 

Flat rate at $15 for orders below SGD200. 

Flat rate at $10 for orders above SGD200.

 

Meanwhile, for our other international shoppers, do contact us directly at feedbackglitterglam@gmail.com for the items you want and we will assist you from there!

 

Any customs or import duties are charged once the order reaches its destination country will be borne by the recipient of the order. If you refuse a shipment from Glitter Glam, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Glitter Glam.

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